This process is commonly coined as a "walk-in" application. There are various ways in which one may initiate a career in call centers, the most common of which is to apply directly to a call center's recruitment office.
Initial Interview – conducted by the company human resource department or another outsource staffing firm to test the speaking skills, attitude and confidence of the applicant in responding to questions.Phone Screening – this stage determines the voice quality over the phone and how the applicant responds to the call.The recruitment process for new call center agents may include the following: Inbound calls include account inquiries, verification, technical support, sales and various customer services. Outbound calls include advisories, sales verification, customer services, surveys, collections and telemarketing.
The calls managed by a number of Philippine call centers can be categorized into one of two types: outbound calls and inbound calls. More than a million Filipinos are employed by call centers. Today, the Philippines remains a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry. The Filipino people also generally show proficiency in American-style English as well as slang, and a strong familiarity with U.S. The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce. The call center industry is one of the fastest growing in the country. Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
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